Director of Platform Operations Job Commerce area,California USA,Business

Position: Director of Payments Platform Operations

The Director, Platform Operations – Payments & Commerce owns the operating model, governance framework, and operational strategy for Roku’s Commerce Platform organization, driving execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations
This leader builds and runs governance frameworks, operating cadences, and executive reporting mechanisms that keep a complex, multi-team organization aligned and accountable across payment methods, processing, payouts, billing, and financial platform systems
The role requires deep partnership across Product, Engineering, Payments, Financial Platform, Revenue Operations, Compliance, and external partners to translate organizational strategy into measurable operational outcomes
This individual owns strategic prioritization and tradeoffs across governance, execution, incident management, and organizational scalability while also carrying leadership oversight across vendor management, fraud program operations, and payments analytics as the function matures
The Director leads the TPM organization supporting Commerce Platform initiatives and mentors and manages the growing Commerce Platform Operations team
This is a high-visibility leadership role that serves as the connective tissue across Roku’s Commerce Platform, ensuring consistent execution, operational transparency, and platform resiliency at scale
Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews
Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem
Provide executive visibility into execution progress, risk, and organizational performance through KPI governance, executive reporting, and leadership updates
Establish and run the organization’s operating cadence, including leadership reviews, business reviews, governance forums, and organizational planning rhythms
Maintain platform health monitoring and coverage in partnership with the NOC/monitoring team to ensure consistent visibility into system status
Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform, resolving ownership gaps and adjudicating organizational prioritization conflicts
Lead the TPM organization supporting Commerce Platform initiatives across Payments, Financial & Regulatory Compliance, Commerce Systems, and platform modernization programs
Own incident management and operational readiness practices across the Commerce Platform, including incident governance, escalation management, postmortems, and root cause reviews
Drive operational maturity and continuous improvement, including process standardization, governance optimization, and scalability planning
Lead defect and backlog governance, including bug prioritization, aging management, and execution accountability across the platform
Provide leadership oversight across adjacent functions supporting the payments ecosystem, including vendor management, fraud program operations, and payments analytics
Partner with Payments, Financial Platform, Revenue Operations, and Compliance stakeholders to ensure consistent execution, operational transparency, and platform resiliency
Support launch readiness and peak-event readiness for commerce-critical systems and initiatives, coordinating go-live governance and operational readiness validation
Mentor, guide, and manage the Commerce Platform Operations team as the organization scales

Benefits

Medical, wellness and financial benefits
Free snacks and access to the company…