IT Help Desk Technician

Annual Salary: $65,000–$75,000 + incentives
Schedule:
Monday–Friday | 8:00 AM–5:00 PM
Location:
Commerce, CA | Hybrid | Full-Time

Work onsite at least three days per week, with the remaining days remote. Additional onsite days may be required based on business or support needs. Schedule is subject to change with notice. Job Description - IT Help Desk …

Great IT support starts with understanding the person behind the ticket.

TCI Transportation is looking for a hands‑on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You’ll provide Tier 1 technology support to employees across our offices, shops, and remote locations—resolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive.

We’re looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise. Job Description - IT Help Desk …

Own the Ticket from Start to Finish
Prioritize, document, troubleshoot, and resolve support requests. Keep users informed and elevate issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.

Keep Employees Connected and Productive
Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.

Support Onboarding, Offboarding, and User Access
Prepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards. Job Description - IT Help Desk …

Manage Equipment Throughout Its Lifecycle
Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.

Keep Hardware Inventory Accurate
Track equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs. Job Description - IT Help Desk …

Support Transportation Technology
Provide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.

Make Support Better
Maintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience. Job Description - IT Help Desk …

• Hands‑on Tier 1 helpdesk or end‑user support experience in a business environment.

• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.

• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.

• Experience with routine account administration and working knowledge of Active Directory, Entra , and Microsoft 365
  .

• Understanding of helpdesk cybersecurity practices, including secure provisioning, least‑privilege access, account deactivation, endpoint protection, patching, and confidential information handling.

• Experience using a ticketing platform to prioritize, document, update, and resolve requests.

• Strong customer service, communication, organization, and follow-through—with the ability to manage competing requests and recognize when to escalate
  . Job Description - IT Help Desk …

Experience with
Zendesk or a similar…