IT Help Desk Technician
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Support People. Solve Problems. Keep TCI Moving.
Location:
Commerce, CA | Hybrid | Full-Time
Support People. Solve Problems. Keep TCI Moving.
IT Help Desk Technician
Annual Salary: $65,000–$75,000 + incentives
Schedule:
Monday–Friday | 8:00 AM–5:00 PM
Location:
Commerce, CA | Hybrid | Full-Time
Work onsite at least three days per week, with the remaining days remote. Additional onsite days may be required based on business or support needs. Schedule is subject to change with notice.
Job Description - IT Help Desk …
Great IT support starts with understanding the person behind the ticket.
TCI Transportation is looking for a hands-on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You’ll provide Tier 1 technology support to employees across our offices, shops, and remote locations—resolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive.
We’re looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise. Job Description - IT Help Desk …
What You’ll Be Doing Own the Ticket from Start to FinishPrioritize, document, troubleshoot, and resolve support requests. Keep users informed and escalates issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.
Keep Employees Connected and ProductiveTroubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.
Support Onboarding, Offboarding, and User AccessPrepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards. Job Description - IT Help Desk …
Manage Equipment Throughout Its LifecycleConfigure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.
Keep Hardware Inventory AccurateTrack equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs. Job Description - IT Help Desk …
Support Transportation TechnologyProvide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.
Make Support BetterMaintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience. Job Description - IT Help Desk …
What You Bring- Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
- Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
- Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
- Experience with routine account administration and working knowledge of Active Directory, Entra , and Microsoft 365.
- Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and confidential information handling.
- Experience using a ticketing platform to prioritize, document, update, and resolve requests.
- Strong customer service, communication, organization, and follow-through—with the ability to manage competing requests and recognize when to expand.
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