Functional Lead — Dynamics 365 and Finance & Operations
Listed on 2026-11-01
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IT/Tech
Business Systems & Technology Analysis, Change Management, IT Business Analyst -
Business
Business Systems & Technology Analysis, Change Management
Remote — North America Posted October 20, 2026 Amicis Solutions
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About the Role Join Amicis Solutions and Help Shape the Future of Connected CommerceAt Amicis Solutions, we believe technology should simplify operations, empower employees, and create exceptional customer experiences.
We are a Microsoft-focused consulting and product company helping some of North America's most recognized retail, hospitality, aviation, and service organizations modernize their operations through Microsoft Dynamics 365, AI, data, and commerce solutions. Our team combines deep industry expertise with innovative thinking to deliver solutions that drive measurable business outcomes.
We are seeking a Functional Lead with deep Microsoft Dynamics 365 Commerce and Finance & Operations expertise to support a major enterprise transformation program. This role combines solution architecture, functional consulting, Agile delivery leadership, and project coordination.
About the RoleWe are seeking an experienced Dynamics 365 Functional Lead to drive solution design, business process transformation, and delivery execution across Dynamics 365 Commerce and Finance & Operations (F&O) implementations. This role combines deep functional expertise with strong stakeholder management and program delivery skills, serving as a trusted advisor to clients while helping guide complex transformation initiatives from discovery through deployment.
What You'll DoFunctional Solution LeadershipLead requirements discovery, business process analysis, fit-gap assessments, and solution design workshops.
Translate business objectives into scalable Dynamics 365 Commerce and F&O solutions.
Define and document business processes, functional requirements, user stories, acceptance criteria, and solution designs.
Configure and optimise Dynamics 365 modules, workflows, security roles, and business parameters.
Partner with solution architects and technical teams to design integrated end-to-end solutions.
Support Dual-write scenarios, integration design, and cross-platform business processes involving F&O, Commerce Scale Unit (CSU), Customer Engagement (CE), and related Microsoft technologies.
Validate solution designs against business objectives, industry best practices, and Microsoft capabilities.
Prepare and facilitate client demonstrations, solution walkthroughs, and functional reviews.
Ensure alignment between business requirements and system capabilities throughout the project lifecycle.
Program & Delivery LeadershipPartner closely with Project Managers, Product Managers and Scrum Masters to support overall program delivery.
Contribute to planning, forecasting, dependency management, risk identification, and issue resolution.
Coordinate activities across functional, data, integration, testing, and change management work streams.
Drive backlog readiness, user story refinement, and delivery planning activities.
Support executive reporting, steering committee materials, governance processes, and RAID management.
Track key decisions, actions, deliverables, and dependencies across project teams.
Provide delivery leadership for assigned work streams and business initiatives.
Stakeholder & Team LeadershipBuild trusted relationships with business, technology, and executive stakeholders.
Lead client demonstrations, workshops, training sessions, and solution walkthroughs.
Mentor business analysts, consultants, and junior team members.
Support organisational change management and user adoption activities.
Remove functional roadblocks and proactively resolve delivery challenges.
Foster collaboration across multidisciplinary teams and vendor partners.
What You'll Bring Required Experience7+ years of experience delivering enterprise software implementation programs.
5+ years of hands-on Microsoft Dynamics 365 Finance & Operations functional consulting experience.
Experience leading functional work streams on large-scale transformation initiatives.
Strong expertise in Dynamics 365 Finance, Supply Chain Management, and Commerce capabilities.
Experience gathering requirements, documenting business processes, and conducting fit-gap analyses.
Experience managing epics, features, user stories, and acceptance criteria using Agile methodologies.
Strong working knowledge of Azure Dev Ops and Git Hub work management tools.
Experience leveraging Microsoft Copilot, Git Hub, Azure Dev Ops, and AI-enabled delivery tools to automate…
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