Manager, Talent Development & Engagement

Manager, Talent Development & Engagement

Location: Commerce, CA (On Site)

This role is responsible for talent development across Chedraui USA, designing, conducting, and evaluating training for store associates, leadership, support center, and supply chain associates. The manager will act as a training facilitator and leadership coach, leading and coordinating activities and training focused on associate and customer engagement.

• Acts as super administrator of the CYOU Talent Management System to manage employee performance and development.
• Provides personal coaching for leadership throughout the company.
• Works with subject‑matter experts in designing and developing learning content, including research, evaluation, and testing.
• Conducts classroom training, including leadership development classes, certifications, and performance‑based coaching.
• Partners with store and warehouse leadership to ensure continued development of all associates.
• Manages the Leadership / Management Development Programs throughout the organization.
• Monitors, manages, and analyzes the 360‑evaluation process for management level associates and below.
• Designs, leads, and monitors the performance management process and succession planning tasks.
• Curates external learning opportunities for associates throughout the organization.
• Supervises and guides the work of the Talent Development Partners, Analysts, and Coordinators.
• Conducts instructor‑led or online training in technical or computer‑based learning areas.
• Acts as the subject‑matter expert for training on new systems and processes within store operations.

• Actively supports and champions the associate engagement plan for management, hourly, and office associates while analyzing key engagement indicators and creating programs to address them.
• Supports company‑wide recognition initiatives and administers the Spot Light recognition platform.
• Reviews and analyzes customer feedback to determine store needs and action plans.
• Monitors customer feedback to design training that promotes customer engagement.
• Creates customer‑focused training programs for Service Managers.
• Evaluates new vendors and programs and negotiates costs and deliverables.

Associate's degree (A.A.), Retail Management Certificate, or equivalent from a two‑year college or technical school. Minimum of five years related experience and/or training; or an equivalent combination of education and experience. Bachelor’s Degree recommended.

Proficient with MS Office programs – Outlook, Excel, PowerPoint, and Word. Experience with Cornerstone OnDemand Learning, Performance, and Succession platforms recommended. Familiarity with Dayforce HRIS a plus.

Must be bilingual in English and Spanish. Ability to read, interpret, and write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

The salary range for this position is $90,000.00 to $97,000.00 annually. The actual starting pay will be determined by qualifications, experience, and skills.

Chedraui USA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.