Food & Beverage Supervisor

6131 Telegraph Rd, Commerce, CA 90040, USA

PRIMARY JOB FUNCTIONS

• Assures exceptional dining experience and guest service to casino, hotel and restaurant patrons through effective leadership and direction of service personnel.
• Must have the ability to quickly and effectively analyze and resolve guest complaints and employee disputes.
• Partners with casino floor personnel in supervising all aspects of the casino floor dining process.
• Partners with hotel and restaurant F&B associates to ensure all aspects of operations runs seamlessly.
• Supervises front of house operations in casino, hotel, restaurants food outlets, and event venues.
• Trains service staff on effective and friendly guest service techniques including policies and procedures related to Food & Beverage controls, service sequence and service standards.
• Ensures cleanliness and organization of all front of house and dining areas.
• Enforces policies and procedures related to Food & Beverage controls, service sequence and service standards.
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Casino & Hotel F&B associates
• Assists F&B Management in taking monthly Inventory counts of all F&B outlets, and properly orders and REQs out product and equipment ensuring accuracy.
• Maintains regular communication with the F&B Management to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
• Performs all other work-related duties as assigned by Food & Beverage Management.

QUALIFICATIONS

Work Experience

Required:

• Minimum of 3 years of front of house restaurant experience with a minimum of 1 year in a supervisory capacity or the equivalent.

Education:

• High school diploma or equivalent combination of education and experience required

Other Requirements:

• Strong knowledge of front of house guest service techniques typical of a full-service restaurant setting.
• The ability to interact professionally and positively with employees, superiors and guest is essential.
• Must be able to speak, read, and understand English
• Is able to walk and stand for at least (8) hours per shift.
• Must be able to lift twenty-five (25) pounds for various job-related duties.
• Attendance and punctuality are essential functions of the position.

SCHEDULED HOURS

Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.