Temporary Support Associate; GEORGIA

Sales Support Associate

Overview: The Sales Support Associate is an integral part of the store’s success and efficiency, ensuring a memorable customer experience through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate, effective work supports the flow of product from receipt through the point of sale.

• Greet customers with a smile, eye contact, and introduce yourself.
• Interact genuinely and naturally with customers.
• Read cues and determine customer needs.
• Conduct email/name capture (where permitted by law).
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Keep cash and POS media compliant with Coach policy.
• Thank customers genuinely and provide reasons to return.
• Represent Coach brand appropriately.

• Receive shipments and transfers.
• Notify Store Management of new product arrival.
• Scan cartons/transfers and verify store information.
• Communicate discrepancies to Store Management.
• Process shipment/transfers per Coach standards and time frames.
• Organize and clean stockroom daily.
• Shift/organize product for sell‑through and new product placement.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts as directed.
• Participate in store physical inventory counts on schedule.
• Maintain company loss prevention standards.

• Analyze sales floor regularly to assess replenishment needs.
• Replenish sales floor/assigned zone.
• Answer sell‑through and visual merchandising needs.
• Support sales floor activities as directed.
• Communicate price points, features/benefits, color, and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Maintain housekeeping standards.

• Drive for Results – consistently exceed goals, bottom‑line oriented.
• Customer Focus – build trust, meet internal/external customer expectations.
• Creativity – generate unique ideas and connect unrelated concepts.
• Interpersonal Savvy – build constructive relationships, handle high-tension situations with diplomacy.
• Learning on the Fly – quickly grasp new problems, adapt, and experiment for solutions.
• Perseverance – sustain energy and drive to finish tasks, especially under pressure.
• Dealing with Ambiguity – act without the full picture, handle change and uncertainty comfortably.

• Experience: 1–3 years retail (cashier/stock), preferably luxury retail; current knowledge of fashion trends.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Cash register systems, basic computer skills (iPad, laptop, Mobile POS, internet), walkie‑talkie use, price/product sheet reading.
• Physical: Fast pace, frequent lifting up to 50 lbs, maneuver sales floor and stockroom, climbing, bending, kneeling.
• Schedule: Flexibility for nights, weekends, holidays and high‑traffic days (e.g., Thanksgiving, Christmas Eve).

Equal Opportunity

Employer:

Tapestry, Inc. (parent company of Coach) is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications, without regard to age, sex, sexual orientation, gender identity, disability, or any other protected basis. For more information, visit