Head End Technician

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The Head End Technician position is assigned to the Tru Vista NOC and reports directly to the Manager within the Network Operations Center. Key responsibilities include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend as well as cabinets (TA5000/5004) and the supporting transport to those devices out in the field. This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing.

Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a must. This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work. This position requires being available and on-call a large part of the time. Tru Vista NOC personnel must be team players and work well with others outside the department.

• Grow, maintain, and troubleshoot Tru Vista's data network.
• Document procedures and the network.
• First-level support for complicated video outages and troubleshooting.
• First-level support for complex network outages and troubleshooting.
• Participate in the team's on-call rotation.
• Perform all duties that NOC Manager may assign.

• Leadership – Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.
• Professionalism – Maintains a professional appearance. Approaches others tactfully, reacts well under pressure and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Interpersonal Skills – Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas.
• Communications – Speaks clearly and persuasively in positive and negative situations, listens and gets clarification, and responds well to questions. Adept at composing professional business correspondence. Must possess excellent client-facing and internal communication skills.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team members' efforts to succeed.
• Organizational Support – Follows policies and procedures and completes administrative tasks correctly.
• Planning and Organizing – Prioritizes and plans work effectively and uses work time efficiently.
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations.
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, and Outlook.
• Job Knowledge – Must have a solid understanding of networking fundamentals.
• Flexibility – Must be able to work outside regular business hours when necessary.

• Knowledge of RF and RF test equipment.
• Knowledge of hybrid fiber coax cable system.
• Knowledge of telecommunication systems and protocols.
• Ability to work independently and make sound technical decisions using the information at hand.
• Proficiency with computers and Windows based software.
• Ability to express oneself clearly and concisely both verbally and in writing.
• Ability to deal effectively with customers and employees.
• Desire to take ownership of projects.
• Ability to troubleshoot complicated problems.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Working knowledge of electricity.
• Ability to work with minimum supervision.
• Ability to adjust work schedule to support shifts of various lengths and start/stop times based on workload.
• Live within Tru Vista's service area or 30 minutes.
• Meet physical demands outlined in the physical demands section of this job description.
• Two years of experience working with cable systems or data networks.
• Experience with analog and digital cable plants.
• Experience with Motorola headend equipment.
• Experience with MUX Management.
• E…