Dedicated Brokerage Dispatcher

As the Dedicated Brokerage Dispatcher, you will be responsible for assigned customer & carrier orders within the Sims Transport operation. This position will track carriers’ progress on customer shipments, manage shipment pickups, deliveries, and loads in transit while identifying and resolving issues.

• Accurately process and manage customer orders, ensuring all information is entered correctly and efficiently into the system.
• Coordinate and schedule appointments with clients, vendors, and transportation partners to ensure timely pickups and deliveries.
• Follow all company policies and procedures as it pertains to onboarding and loading carriers within the system.
• Regularly assess the status of customer and carrier relationships, as well as all freight in transit.
• Focus on managing loads by assigning carriers, tendering shipments, and holding carriers accountable for committed shipments.
• Proactively execute timely tracking and tracing for all shipments in transit, ensuring punctual updates and issue prevention.
• Disseminate accurate tracking updates to internal team members, ensuring everyone is informed of the shipment's status.
• Clearly communicate load requirements and details to drivers and carriers to ensure smooth operations from dispatch to delivery, minimizing potential issues.
• Field all inquiries from customers or carriers regarding shipment status and provide timely, accurate responses.
• Gather driver information and perform necessary check calls (dispatch, pickup/arrival, in-transit, delivery, etc.).
• Ensure tracking information is updated consistently and accurately throughout the shipment lifecycle.
• Ability to proactively identify issues in the supply chain and implement effective solutions to minimize disruptions and ensure smooth operations.
• Capable of working closely with internal teams and external partners to coordinate shipments, track deliveries, and resolve any logistical challenges in a timely manner.
• Comfortable working in a fast‑paced, dynamic environment with the flexibility to adjust plans quickly in response to changing priorities or unforeseen obstacles.

• Driven and competitive nature
• Fast‑paced and able to multitask in a high‑pressure environment.
• Ability to take verbal/written instructions and execute with confidence.
• Skilled in Microsoft Office Suite

• High school diploma or GED required.
• Previous experience in carrier sales or brokerage customer service preferred.

We believe in rewarding excellence. Our total compensation approach balances market‑driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $17.00–$26.67
• Pay Grade: 5
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Your well‑being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

We believe rest fuels results. Our time‑off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor

Equal employment opportunity, including veterans and individuals with disabilities.

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