Dedicated Brokerage Dispatcher

Dedicated Brokerage Dispatcher

Covenant Logistics Group

$17.00/hr - $26.67/hr

• Accurately process and manage customer orders, ensuring all information is entered correctly and efficiently into the system.
• Coordinate and schedule appointments with clients, vendors, and transportation partners to ensure timely pickups and deliveries.
• Follow all company policies and procedures as it pertains to onboarding and loading carriers within the system.
• Regularly assess the status of customer and carrier relationships, as well as all freight in transit.
• Focus on managing loads by assigning carriers, tendering shipments, and holding carriers accountable for committed shipments.
• Proactively execute timely tracking and tracing for all shipments in transit, ensuring punctual updates and issue prevention.
• Disseminate accurate tracking updates to internal team members, ensuring everyone is informed of the shipment's status.
• Clearly communicate load requirements and details to drivers and carriers to ensure smooth operations from dispatch to delivery, minimizing potential issues.
• Field all inquiries from customers or carriers regarding shipment status and provide timely, accurate responses.
• Gather driver information and perform necessary check calls (dispatch, pickup/arrival, in‑transit, delivery, etc.).
• Ensure tracking information is updated consistently and accurately throughout the shipment lifecycle.
• Identify issues in the supply chain and implement effective solutions to minimize disruptions and ensure smooth operations.
• Collaborate closely with internal teams and external partners to coordinate shipments, track deliveries, and resolve logistical challenges in a timely manner.
• Work effectively in a fast‑paced, dynamic environment, adjusting plans quickly in response to changing priorities or unforeseen obstacles.

• Driven and competitive nature.
• Able to multitask in a high‑pressure environment.
• Can take verbal/written instructions and execute with confidence.
• Skilled in Microsoft Office Suite.

• High school diploma or GED required.
• Previous experience in carrier sales or brokerage customer service preferred.

• Pay Range: $17.00‑$26.67 per hour.
• Pay Grade: 5.
• 401(k) Match:
  Company match available.
• Health‑Condition Pay:
  Financial protection when it matters most.

• Medical, Dental & Vision Insurance.
• Telemedicine Access.
• Company‑Paid Short & Long‑Term Disability Coverage.
• Health Savings Account (HSA).
• Company‑Paid Life Insurance.

• Generous Paid Time Off (PTO).
• Paid Company Holidays.
• Time off to Volunteer.

• Casual Dress Code.
• Tuition Reimbursement.
• Employee Discount Program.
• Dependent Care Flexible Spending Account (DFSA).
• Adoption Assistance.
• Employee Assistance Program (EAP).
• Pet Insurance.

• Entry level

• Full‑time

• Distribution and Supply Chain

• Truck Transportation

Covenant Logistics is an Equal Opportunity Employer. Disability/Veteran. VEVRAA Federal Contractor.