Bellmen Coordinator

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
BELLEN COORDINATOR
Mandarin Oriental, Lago di Como’s Bellman is in charge of welcoming and courteously helping guests at their arrival and throughout their stay at the resort.
Duties and responsibilities

Assist guests with car doors upon their arrival
Offer guests a warm “Welcome” and a sincere “Farewell”
Able to exert physical effort in placing, removing and transporting guest luggage
Deliver upon check-in and remove luggage upon check-out from guests’ rooms
Handle luggage promptly and safely
Maintain the cleanliness of the driveway and entrance
Handle delivery and storage of guests’ items and baggage
Park safely the guests’ cars in the resort’s parking lot Check arrival and departure reports to anticipate the guests’ needs
Be familiar with the room’s products and services that are offered, including IT equipment
Perform Mandarin Oriental’s standards in accordance with Legendary Quality Experience’s principles
Perform all the duties as deemed appropriate by management

Requirements

Full proficiency in English and Italian; an additional language is preferred
Minimum of 1-year-experience in a 5‑star luxury hotel
Valid Driving Licence

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