Clinical Case Manager Lead

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans‑services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation.

PAY RATE: $34.77 - $36.60 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

The Clinical Case Management Team provides clients with the highest levels of acuity and co‑morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co‑morbidities that must be managed appropriately for a successful re‑entry into society.

As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases. Additionally, it coaches and mentors junior staff. The position requires a combination of administrative/office duties and field/outreach work.

• Assign and monitor the case load of the team
• Review daily referrals and screenings of potential clients
• Designate clients to case manager for intake and ensure all supporting documents are verified
• Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develop support systems to meet client needs, coordinate and facilitate move‑in activities, rental negotiations, and service referrals as required
• Makes home and field visits to assigned clients weekly
• Monitor case managers on a regular basis to determine quality and effectiveness of services provided
• Review cases with Program Coordinator/Manager and the Clinical Case Management Team
• Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPAA, local law enforcement requirements)
• Conduct crisis intervention as necessary
• Assist case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self‑sufficiency and family stabilization
• Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate
• Provide support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Provide training, supervision, and problem‑solving guidance for the Case Management Team in close consultation with Clinicians
• Develop, perform, and assist with workshops pertaining to program services that meet client needs
• Attend Court as the client liaison as part of case management
• Participate and assist with outreach events
• Other duties as assigned

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Current TB screening and Immunization Records (within 5 days of hire)
• Copy of Current Professional License (if applicable)
• Current BLS Certification (within 15 days of hire)
• Valid Real
• Completion of all required trainings (within 30 days of hire)

• Master’s degree in social work, psychology, or counseling from a fully accredited college or university
• Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)

• Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under‑served populations or prison re‑entry/diversion
• Minimum of 1500 supervised hours working towards licensure (LCSW or LMFT)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.