Case Manager, SOLAR

Job Description

Posted Monday, December 22, 2025 at 11:00 AM

Rol e: Case Manager

Reports to: Senior Program Manager

Program: 1006- SOLAR

Department: Interim Housing

Setting: 100% Onsite

Schedule: Tuesday - Saturday, 8:00am - 4:30pm

Status:Full-time/Non-Exempt/Non-Management

Benefits:Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings:1

Job Description

Summary:

SOLAR is a DHS funded Recuperative Care Program serving individuals experiencing homelessness that also have acute medical issues. The Senior Case Manager will serve a caseload of approximately 20 clients, providing active case management for all assigned cases, including meeting weekly with each person individually.

Job Description

Essential Duties and Responsibilities:

• Train new Case Managers on creating Housing Plans and other Case Management tasks.
• Support new Case Manager with difficult to engage clients.
• Complete special projects as assigned.
• Potentially run team meetings or represent the program at community meetings.
• Serve a caseload of approximately 20 clients, providing active case management for all assigned cases, including meeting weekly with each person individually.
• Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness.
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations.
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers.
• Facilitate intakes for individuals who are referred into interim housing.
• Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach.
• Facilitate wellness, enrichment, and life skills groups.
• Provide crisis intervention when needed.
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations.
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements.
• Participate in case conferences, individual supervision, and other staff meetings.
• Work in collaboration with other agency and program staff, in order to coordinate services.
• Communicate effectively and in a timely manner with management, peers, and clients.
• Participate in evaluation and trainings in order to better respond to client/community needs.
• Other duties as assigned.

Job Description

Qualifications:

• High School Diploma or GED or Equivalent
• Minimum of one (1) year of experience in case management required
• Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
• Strong interpersonal and team building skills
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook).
  * Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Job Description

Preferred Qualifications:

• Bachelor’s degree in related field, strongly preferred but not required
• Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
• Office environment with occasional field activities with SOLAR participants and staff.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of…