Reservationist

Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Concord locations. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.

Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Position Subject to Collective Bargaining Agreement:

• $19.60 - $23.89 (Union Collective Bargaining Agreement Payscale)
• Starting pay $19.60 with progression to $23.89 over 5 years.

Benefits include:

• Vacation: up to 14 days per year
• Sick days: 5 days
• Holidays: 8 days; 6 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
• Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent.
• Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly.
• Provides transit information to passengers; providing friendly, professional customer service interaction; answers calls from clients and schedule services.
• Monitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helped.
• Enters new customer information or changes into the system.
• Follows rules and regulations of the Company; follows instructions of management and supervisors.
• Adheres to all regulations related to the Americans with Disabilities Act (ADA).
• Maintains confidentiality of passengers’ information.
• Maintains a clean and well-organized work area.

Education, Licensing, and

Certifications:

• High school diploma or equivalent, such as GED, required.

Experience:

• One to two years of dispatch and/or customer service experience preferred.

Skills and Knowledge

Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes.
• Ability to read, comprehend and understand a map.
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes.
• Ability to assist handicapped passengers when needed.
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.
• Strong written and oral communication skills.
• Clear speech and pleasant phone demeanor.
• Ability to use a multi-line phone system and handle multiple tasks concurrently.
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
• Will be cross trained as Reservations for coverage purposes.

• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200…