Graveyard Dispatcher

JOB DESCRIPTION

We are seeking a reliable, experienced After-Hours Dispatcher to support operations during overnight hours. This role is responsible for fielding after-hours calls from security officers who are calling off for upcoming shifts and securing replacement coverage using established call lists, post orders, and department instructions.

This position plays a critical role in maintaining operational continuity and requires calm decision-making, professionalism, and persistence—often under challenging circumstances. This position is in-person based in our Concord branch office.

• Receive and document after-hours call-offs from security officers
• Identify and secure shift coverage using approved call lists and escalation procedures
• Communicate professionally with officers and department leadership, including during difficult or emotional conversations
• Accurately document actions taken, decisions made, and outcomes for review and learning purposes
• Monitor ongoing coverage needs and follow instructions independently with minimal supervision
• Maintain focus and alertness throughout overnight shifts while working alone

This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure.

• Frequent calls to officers and leaders during early morning hours
• Occasional frustration or pushback from individuals being contacted for coverage
• Working independently with minimal immediate support
• Long periods of quiet time followed by high‑pressure situations requiring quick problem‑solving

• Proven experience working graveyard or overnight shifts
• Strong emotional resilience
• Background in roles such as dispatching, call centers, customer service, claims handling, or similar high‑volume, high‑emotion environments
• Excellent verbal communication and documentation skills
• Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
• Ability to think independently, follow instructions, and problem‑solve without direct supervision

• Prior dispatch or operations experience
• Experience handling upset, stressed, or emotional individuals professionally
• Ability to clearly explain and justify actions taken during a shift

• Competitive pay at $28.00 hourly
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas saves discount program
• Premium pay for working holidays
• Paid time off

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting‑edge technology with outstanding service.

This role is an exciting opportunity for a motivated security professional to expand their leadership experience, influence client satisfaction, and drive operational excellence. If you thrive in a fast‑paced, multi‑site environment and are passionate about mentoring teams and ensuring outstanding service, this is the role for you.

Additional qualifications may be specified and receive preference, depending on the nature of the position.

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre‑employment screening process, including drug screen and background investigation.

Education/

Experience:

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to…