Police Dispatcher II - Lateral

OPEN & PROMOTIONAL JOB OPPORTUNITY Police Dispatcher II - Lateral

Police Dispatcher II – this is not an entry level position. You must be a POST certified Dispatcher at a law enforcement agency in order to qualify.

The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Police Dispatcher. This position is open until filled and may close at any time.

The Police Department

The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city.

What

you will be doing in this role

This is the journey-level position which performs the full range of radio and telephone dispatch duties with a high degree of independence. The Police Dispatcher II performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and file maintenance in a computer-aided environment.

We are looking for someone who

• Can assess situations accurately, make quick decisions, and use sound judgement
• Has excellent oral and written communication skills
• Is naturally compassionate and comfortable speaking to individuals who are emotional or stressed
• Can multi-task and quickly prioritize needs
• Can work in a collaborative team environment and take instruction well
• Stay composed and control their own emotions
• Has the technological skills to operate multiple computers, programs, radios and recording equipment
• Has excellent attention to detail and organization skills
• Is familiar with or can quickly learn the city of Concord and can read maps to find routes, locations, and addresses
• Is flexible, resilient, and can adapt to any situation
• Embraces and embodies the City’s Mission, Vision and Values

RECRUITMENT INCENTIVES Signing Bonus of up to $10,000

• $5,000 upon successful completion of the one-year probationary period.
• $5,000 six months following the completion of probation (i.e., at 18 months of employment).

Leave Pre-Accruals

The first year of leave accruals (80 hours vacation and 96 hours sick leave) shall be front-loaded at time of hire.

Communications Training Officer Pay Differential

Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee.

EXCELLENT BENEFITS PACKAGE

• $2.00/hour shift differential for night shift and $2.50/hour for grave shift
• $150/month bilingual pay for qualifying languages
• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources

TYPING CERTIFICATE REQUIREMENT

A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information must be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute (35 net WPM) will not be considered and will not be contacted to correct the deficiency.

IMPORTANT:
Contact with candidates will primarily be via…