Chief Operating Officer; COO

Location: Concord, CA

Employment Type: Full-Time | Executive Level

We are seeking an experienced Chief Operating Officer (COO) to lead company-wide operations across multiple regions. The COO will drive operational excellence, client retention, profitability, compliance, and organizational growth. This role works closely with the CEO and executive leadership team to ensure alignment with strategic goals and annual financial plans.

• Oversee daily operations across districts, markets, and service lines
• Lead customer retention efforts and ensure high-quality service delivery
• Drive cost control, budgeting, forecasting, and P&L performance
• Support revenue growth, sales initiatives, and market expansion
• Ensure compliance with federal, state, local, and industry regulations
• Oversee safety programs, risk management, and subcontractor compliance
• Provide regular reporting on KPIs, quality, staffing, safety, and profitability
• Build, lead, and develop high-performing teams across all regions
• Drive process improvements and support change management initiatives

• Bachelor’s degree in Business, Operations, or related field (preferred)
• 7–10+ years of senior leadership experience in janitorial, facilities services, or building maintenance
• Proven track record leading multi-site operations with full P&L responsibility
• Strong knowledge of labor laws, safety compliance, and industry best practices
• CIMS, CIMS-GB, CBSE, or RBSE certification experience strongly preferred
• Strong financial acumen and operational analytics experience
• Exceptional leadership, communication, and team development skills

• Ability to travel locally and regionally to client sites
• Ability to walk large facilities, including stairs and industrial environments
• Flexible schedule with occasional nights/weekends as needed

• Competitive executive salary (commensurate with experience)
• Annual performance bonus
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Professional development and certification support

The Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state (including California), or local law. The Company complies with all applicable EEO and anti-discrimination laws and is committed to providing a workplace free of harassment, retaliation, and unlawful treatment.

All employment decisions are based on qualifications, merit, and business needs.

Qualified candidates apply TODAY! #ZINGNJ