Assistant Manager – KKD Concord – Diamond; Concord, CA

Pay Range: $15.5 - $25.5

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

Overview of Position:

The role aims to exceed customer expectations, foster teamwork, develop staff members’ abilities, and achieve financial objectives for the assigned location. The long-term objective is to develop skills towards becoming a General Manager.

Principal Duties and Responsibilities:

Customer Service

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and measurement.
• Handle difficult customer situations professionally.
• Address customer complaints/concerns.
• Respond to customer inquiries promptly.
• Ensure all products meet Krispy Kreme quality standards.

Sales

• Direct and manage store sales efforts, including Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales.
• Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan.

Production

• Implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
• Understand and implement store quality control procedures.
• Coordinate production schedules to meet customer demands and minimize labor hours.
• Inspect, troubleshoot, and assess any production or equipment problems.

Safety and Sanitation

• Promote store safety and demonstrate safety consciousness.
• Maintain high levels of store sanitation and cleanliness.

Equipment

• Oversee proper upkeep of store facility and equipment.

Personnel

• Assist the General Manager in recruiting, hiring, training, and dispute resolution.
• Supervise all shift personnel.
• Foster teamwork and develop a customer-focused team.
• Assist in communicating store policies and standards.

Accounting

• Assist General Manager in managing income and expense budgets.
• Complete required corporate reporting documentation.
• Manage company resources responsibly, including inventory control.

Leadership

• Communicate and model company standards and policies.
• Implement directives from store, corporate, and divisional management.
• Develop and maintain store organization for efficient operations.

Essential Skills and Experience:

• High school diploma required.
• Experience in sales, management, production, and customer service.
• Strong communication, organizational, and leadership skills.
• Pleasant disposition and sociable nature.
• Self-motivation, creativity, and adaptability.
• Basic computer, telephone, and fax knowledge.
• Most stores offer full-time positions (40+ hours/week).
• Completion of Krispy Kreme Management 101 training.
• Must meet Krispy Kreme driving standards (three-year clean driving record).
• Pass a pre-employment drug screen and criminal background check.

Nonessential Skills and Experience:

• Post-secondary education strongly preferred.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Activity:

• Carrying
• Standing
• Writing
• Bending
• Stooping
• Grasping
• Twisting
• Sitting
• Filing documents
• Walking
• Driving
• Sweeping
• Lifting
• Pushing/pulling
• Using telephone and fax machines
• Communicating with customers and co-workers

Physical Requirements:

• Lifting up to 75 pounds occasionally.
• Physical activity is sporadic.
• Involves periodic travel.

Working Conditions:

• The worker is subject to inside and outside environmental conditions.