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Customer Service Rep Bilingual HelpDesk/Support Client Relationship Manager

Customer Service Lead – Utilities Billing & Support

Job in Concord, Middlesex County, Massachusetts, 01742, USA
Listing for: Town of Concord
Full Time position
Listed on 2025-12-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 80433 - 96125 USD Yearly USD 80433.00 96125.00 YEAR
Job Description & How to Apply Below
A municipal utility provider in Concord, MA is seeking a Customer Service Supervisor to lead the in-office Customer Service team. Responsibilities include managing billing processes, resolving customer inquiries, and mentoring staff. The ideal candidate has a Bachelor’s degree and significant experience in customer service management. This full-time role offers a salary range of $80,433.60 – $96,125.60 and requires commitment to enhancing service quality and operational efficiency.
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