Order Management Coordinator
Listed on 2026-10-21
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep -
Business
Office Administrator/ Coordinator, Business Administration
Order Management Coordinator
We are seeking a highly organized, customer-focused Order Management Coordinator to support our Customer Operations & Order Management team. This position serves as the team's primary resource for invoicing administration and related order-to-cash activities while also supporting warranty registrations, service lead coordination, and technical support intake. While this role has primary responsibility for invoicing and service administration activities, it is part of a broader Order Management team and may support additional customer operations activities as business needs evolve.
The role works closely with Sales, Service, Finance, and customers to ensure accurate order processing, billing execution, and exceptional customer service throughout the customer lifecycle.
Key Responsibilities
- Invoicing & Credit Processing
- Warranty & Contract Management
- Customer Service & Communications
- Technical Support Coordination
- Service Lead Administration
Qualifications Required
- B.A. in Business Administration, Finance, Operations, or related field.
- 5+ years of experience in Order Management, Customer Service, Customer Operations, Sales Support, or a related role.
- Strong customer service and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and deadlines.
- Proficiency with Microsoft Office applications, including Outlook and Excel.
- Experience working with SAP, ERP, & CRM systems.
- Experience processing invoices, credits, warranties, and service-related transactions.
- Knowledge of order-to-cash processes.
- Experience supporting service administration, warranty processing, technical support intake, or other customer operations functions.
- Experience using or exposure to AI-enabled productivity tools (such as Microsoft Copilot or similar technologies) and a demonstrated interest in leveraging technology to improve business processes and customer experience.
Skills & Competencies
- Customer-focused mindset
- Strong problem-solving abilities
- Effective verbal and written communication
- Team collaboration and relationship building
- Time management and prioritization
- Adaptability in a fast-paced environment
- Process improvement orientation
- Technology-forward mindset with curiosity around automation, AI tools, and continuous process improvement.
- Ability to identify opportunities to improve efficiency through data, technology, and innovative problem-solving.
- Positive, can-do attitude with a proactive approach to problem solving, customer service, and continuous improvement.
Compensation:
The expected salary for this full-time, benefited position is between $63,000-$75,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.
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