Public Safety Dispatcher; Per Diem

Public Safety Dispatcher (Per Diem)

The Town of Concord is seeking experienced Per Diem Public Safety Dispatchers to support a combined Police, Fire, and EMS Emergency Communications Center entering an exciting period of growth and refinement. This is an opportunity to contribute to a center that is investing intentionally in its people, systems, and long‑term sustainability, and that values the experience and perspective seasoned dispatchers bring to the table.

We are particularly interested in experienced, positive emergency communications professionals who want to help shape a forward‑looking team committed to high standards and continuous improvement.

Our dispatchers play a critical role in coordinating emergency response, supporting field units, and serving the community during high‑stakes moments.
After completion of orientation and training, per diem personnel may also qualify for traffic detail assignments as they are available.

Ideal candidates will have prior experience in emergency communications, strong problem‑solving skills, and a commitment to public service. Successful candidates contribute positively to a growth‑oriented culture, report to work with professionalism and enthusiasm, and demonstrate the ability to learn quickly and adapt in a dynamic environment.

Applications will be accepted on a rolling basis until the position is filled. The most highly qualified candidates will be invited to interview and complete any required assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

The current salary is $34.00/hour.

Appointment of the final candidate will be contingent upon the results of pre‑placement conditions including criminal and credit record checks, a physical exam, a drug screening, and a thorough background investigation. Costs for these pre‑placement requirements will be borne by the Town.

Dispatchers perform emergency telecommunications and dispatch work in the Town’s Public Safety Communications Center. The work involves receiving and processing police, fire and EMS emergency and non‑emergency calls and dispatching public safety and municipal resources in compliance with national, state, and local standards, protocols, policies, and procedures. Many situations are high‑stress and urgent in nature, and the individual must be able to remain calm and resilient in the accomplishment of their duties.

Work is performed under the general supervision of the Emergency Communications Center Manager and/or their designee.

• Respond professionally to emergency and non‑emergency requests using telephone, text, TTY/TTD, and other communication methods, applying protocols, training, and judgment to screen, prioritize, and dispatch calls accurately.
• Provide clear, compassionate communication and pre‑arrival/post‑dispatch instructions, including lifesaving guidance, scene safety instructions, prearrival emergency medical care, and mental health support.
• Coordinate emergency responses by relaying critical updates to public safety personnel, maintaining incident command until responders arrive, providing operational and logistical support to responders, and ensuring personnel safety through regular status checks.
• Operate and maintain multiple communication systems and advanced technologies, including CAD, GIS, radio dispatch consoles, location tracking tools, IoT technologies, and criminal justice databases, ensuring accurate documentation and effective resource coordination.
• Monitor and analyze incident data, alarms, and mapping information to initiate appropriate responses and transfer calls or confer with other agencies as needed.
• Activate community warning systems for severe weather or public safety events, notifying key personnel and other public safety agencies of critical incidents when required.
• Adhere to relevant laws, policies, and privacy regulations while demonstrating resilience in managing stressful and potentially traumatic situations.
• Complete training, certifications, and ongoing professional development to ensure competency in emergency…