Call Center Representative

Call Center Representative 32 hours/week

Job : 32958

Category: Clerical & Administrative Support

Location:
133 Old Road to Nine Acre Corner,
Concord,
MA 01742

Department: Service Response Center

Schedule: Part Time

Shift: Variable Shifts

Hours: 9:30am-6:00pm, 7am-3:30pm, 6:00am-6:30pm, 6:00-4:30

Pay Range: $18.00 - $22.00 per hour

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

• Education
  • HS Diploma; college degree preferred.
• Experience
  • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
• Licensure and/or Certification
  • N/A
• Skills
  • Working knowledge of the Meditech system.
  • Excellent communication and correspondence skills.
  • Excellent customer service skills.
  • Ability to read, write, and communicate in English.
  • Strong computer skills.
  • Ability to maintain confidential information.
  • Assist with patient meal selection
  • Work with patients on various diets