Specimen Technician - Hospital

Specimen Technician - Hospital / Concord, MA / Monday to Friday, 12:00 PM to 8:30 PM

Pay range: $17.33 - $25.99 / hour, with possible shift differential of 10% for second shift and 15% for third shift. Additional factors such as skills, experience, education, certifications, market and organizational considerations determine the final offer. Eligible candidates may also receive an annual performance bonus.

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Demonstrate excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements, sample preparation, Quantum, and compliance/legal requirements.
• Maintain knowledge and competency of the Hospital LIS system (client specific).
• Print Quest performed testing reports.
• Interpret specimen flow/tracking data using all available reports and resources.
• Responsible for supply ordering processes.
• Perform remote accessioning (pre‑accessioning) as required.
• Troubleshoot and resolve issues related to specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues.
• Provide exceptional customer service as the liaison between the customer and Quest performing laboratory.
• Manage inbound calls with a positive client interaction.
• Communicate and collaborate effectively with hospital laboratory staff and Quest Diagnostics sales and other organizational functions.
• Communicate effectively information regarding problem‑solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

• 1–3 years of working experience.
• Medical background preferred, including medical terminology applicable to a clinical laboratory.
• Previous experience in a hospital laboratory environment preferred.

• Data‑entry background with the ability to enter 6,000 alphanumeric keystrokes per hour.
• Work in a biohazard environment, practicing good safety habits.
• Able to sit or stand for long periods.

• Handle multiple tasks simultaneously and work in a production environment.
• Hospital LIS systems knowledge or experience is a plus.
• Command of Microsoft Office Suite.
• Client interfacing role requiring strong communication, collaboration, and problem‑solving skills.
• Demonstrated data‑entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

About the team:
Quest Diagnostics honors our service members and encourages veterans to apply. We do not accept unsolicited resumes from agencies;
Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Entry level

• Full‑time

• Health Care Provider

• Medical and Diagnostic Laboratories