Commercial Lines Account Manager

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Most of our clients have built their companies from the ground up. One Digital stands alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises, enabling them to focus on what’s most important to them and their employees—doing their best work and living their best lives.

If you are looking for a career where you help people and businesses thrive—even during times of uncertainty—One Digital is the right place for you.

Provide technical, sales and marketing support for the Commercial Lines Team in processing all lines of commercial insurance in accordance with the objectives and procedures outlined by the Team/Branch Manager, with the goal of delivering the highest level of service to our clients.

• Process new business, renewals, cancellations and endorsement requests on the computer system, with insurance carriers and in client files as requested.
• Create, type and send necessary correspondence to insurance companies and clients to update, obtain or verify required information for account servicing.
• Review binders, policies and endorsements for accuracy and relevance; enter data into the system and maintain paper files for each account.
• Answer client questions about their insurance coverages and needs.
• Answer insurance company underwriter questions about client accounts.
• Assist producers in preparing proposals, providing policy summaries and account reviews.
• Build rapport with client office counterparts.
• Assist the accounting department in reconciling company accounts.
• Provide prompt, accurate, courteous service to our clients.
• Seek opportunities to generate new sales while in contact with clients and interface with the Personal Lines Team/Producer to develop personal lines sales.
• Handle all tasks in compliance with the “Quality Control Manual for Commercial Lines Insurance” and corporate guidelines and procedures.

• Pursue a program of personal and professional development.
• Perform other specific duties and projects as assigned by the Team/Branch Manager.

• A high school diploma, two years of college, or two years of experience in the insurance industry.
• Proficiency with office equipment such as computer terminals, calculators, copiers, fax machines, and typewriters.
• Word‑processing and typing skills.
• Strong respect for confidentiality and attention to detail.
• Good written and oral communication skills.
• Ability to understand and analyze commercial lines coverages, forms and policies.
• Holds the required and appropriate insurance agent’s license.

The typical base pay range for this role nationwide is $80,000 to $90,000 per year. Base pay is dependent on skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on individual or company performance.

Eligible employees receive health, wellbeing, retirement and other financial benefits, paid time off, overtime pay for non‑exempt employees, and robust learning and development programs. Job‑related expenses are reimbursed per company policy, and employees may receive perks and discounts.

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One Digital is an equal‑opportunity employer. We celebrate our differences and are committed to cultivating a culture that respects diversity, equity, and inclusion. We provide equal employment opportunities regardless of veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin, citizenship or immigration status, physical or mental disability, genetic information, or any other protected characteristic.

One Digital complies with all applicable federal, state, and local laws prohibiting discrimination in employment. We honor local Fair Chance Ordinances and consider qualified applicants with arrest or conviction records for employment. For further information, refer to the linked ordinances and federal EEO poster.

We utilize advanced Artificial Intelligence technologies to enhance our recruitment process. AI helps filter candidates based on qualifications and identify potential candidates from our existing pool, ensuring a streamlined hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the One Digital team!