Senior Manager, Engineering

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to bring people together by helping venues manage their events and grow revenue. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at the hospitality businesses our customers run.

Engineering leadership is shifting from coordinating a team to owning the judgment behind a team that blends human and agent work. Hands-on technical credibility now carries as much weight as coordination skill.

The Senior Manager, Engineering scales delivery and technical standards across a function, staying grounded as a technical partner, through code review, architecture discussions, and firsthand use of the team's tools, to be a true resource for the engineers on your team. Standards get set from direct experience and are built on the belief that engineering fundamentals matter even more now that agents handle more of the typing.

You'll own a credible, function-wide accounting of what AI adoption is actually contributing, in specific and defensible terms, and you'll be the one who spots where agents open up new possibilities for the function beyond speeding up its existing work.

You’ll do this across a mix of work streams at different stages of maturity, some established and steady, others new and still finding their shape, which means adapting your approach as priorities and requirements shift. You'll work in close partnership with the embedded Product Managers on your pod, co‑owning not just execution but the judgment behind what gets built and why.

This position is open to remote candidates eligible to work in the United States. A hybrid schedule is available for candidates based near our Concord, MA office. Candidates outside the Concord area will complete initial onboarding in Concord, with occasional in‑office visits and travel for company events.

• Success criteria: A function led by someone with real, current technical judgment built firsthand.
• Stay hands‑on with the underlying systems and AI‑assisted workflows, through code review, architecture discussions, and direct use of the team's tools - standards come from direct experience.
• Establish technical delivery standards for the function grounded in strong engineering fundamentals, the same fundamentals that matter even more once agents are doing more of the typing.
• Serve as a reliable technical partner and escalation point for the engineers on your team, close enough to the details to have a real opinion.

• Success criteria:
  Measurable business results, reported honestly, with a real map of where the tools actually help.
• Own your function's contribution to the org's AI value narrative, capacity created and cost avoided, in specific, defensible terms that hold up to scrutiny.
• Stay far enough ahead of the work to see risks coming before they land, and close enough to it to take the reins personally when a situation calls for it. Resolve broad, cross‑team challenges, including when two teams' approaches to agent‑assisted work don't line up.
• Move fluidly across work streams with different levels of maturity and risk, adjusting your approach as requirements shift based on what testing and real‑world use reveal.
• Look for where agents open up new possibilities for the function to pursue beyond speeding up its existing work.

• Success criteria: A pipeline that keeps producing strong managers and senior engineers.
• Build the…