Customer Care Specialist

We are looking for a Barista to join our team in our Concord location. The Barista is a role where you will serve our patrons at our shop by making hot and cold drinks. This could include coffee, tea and shakes, as well as our delicious food items.

This person should have a positive attitude, be enthusiastic and enjoy working with all types of people. The ideal candidate will have excellent customer service skills and prior experience working in the food service industry.

Responsibilities:

• Serve – Prepare hot and cold beverages, such as coffee, blended coffee, and tea, to customers while correctly customizing orders. Prepare and serve food and baked goods, including sandwiches, biscotti, muffins, and bagels.
• Sell – Work with the customer by describing the details of the product and answer any questions they may have, such as dietary needs or known allergies.
• Clean and stock - Determine that all workstations are stocked with products needed. Clean and sanitize all work areas and customer-seating areas.

Requirements:

• High School diploma or GED
• Excellent written and verbal communications skills
• Ability to follow all safe food handling procedures and sanitation practices.
• A good memory to manage multiple orders at the same time and recall faces, names, and preferences of frequent patrons
• Ability to serve customers quickly, efficiently and kindly
• Ability to lift 15 pounds at a time
• Must be able to stand for long periods, bend, lift, and reach over your head
• Must be able to work evenings, weekends and some holidays