Customer Account Manager

New Customer Account Manager at Lexia Learning

We are seeking a dynamic and fearless New Customer Account Manager to drive new revenue growth by identifying, engaging, and closing new business opportunities within the K–12 education market. This role is for a seasoned business development professional who thrives on building new relationships from the ground up, navigating complex sales cycles, and tailoring solutions to meet the unique needs of school districts.

Ideal candidate will reside in the assigned territory.

• Prospect Relentlessly:
  Identify and engage new business opportunities at both the central office and school levels
• Strategic Territory & Account Management:
  Operates with a master strategist’s mindset—anticipating moves, mapping outcomes, and cultivating relationships that unlock downstream opportunities—while developing and executing territory plans aligned with company goals, targeting high-potential districts and key decision-makers
• Consultative Selling:
  Act as a trusted advisor, deeply understanding the needs of each stakeholder and reframing the value proposition to align with their goals
• Stakeholder Engagement:
  Confidently engage with all levels of district leadership, including Superintendents, Directors, and Curriculum Leaders
• Fearless Outreach:
  Embrace rejection as part of the process and maintain a high level of outbound activity to build a strong pipeline
• Tailored Presentations:
  Deliver compelling, customized presentations that resonate with diverse audiences, both in-person and virtually
• Cross-Functional Collaboration:
  
  Foster strong interdepartmental partnerships and leverage subject matter expertise at key moments to accelerate progress and drive successful outcomes
• Technical Acumen:
  Expertly navigate both sales enablement platforms (like CRMs, lead scoring tools, and analytics dashboards) and literacy-focused edtech platforms—bridging product functionality with strategic insight to accelerate adoption, drive engagement, and support educator outcomes
• Travel Readiness:
  Willingness and ability to travel up to 10% to meet with prospects and attend key events

• Minimum of a Bachelor's degree or equivalent experience
• Proven track record of 5+ years exceeding sales quotas in a new business development role required
• Experience with in the education technology or services space, literacy/reading products highly preferred
• Deep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred
• Demonstrated ability to develop and execute strategic account plans across multiple stakeholders
• Demonstrated ability to uncover client needs and propose solutions to close new business opportunities and meet new revenue targets on an ongoing basis
• Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools
• Strong verbal and written communication skills, with the ability to adapt messaging to different audiences
• High emotional intelligence and resilience; thrives in a fast-paced, high-rejection environment
• Experience working with school districts and navigating long sales cycles
• Ability to think like a consultant—strategically, empathetically, and insightfully—not just as a transactional seller
• Experience working the whole sales cycle from prospecting to closing deals at both the district and school levels
• Ability to practice a clear, repeatable strategy used to win new business across multiple accounts
• Passion for literacy and educational equity, aligned with our mission to create opportunity for every student through the power of literacy

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a…