MRM Patient Services Representative III

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department with responsibility to be a mentor and perform education sessions with peers. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed and take on projects.

It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and excellent communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

• Minimum
  
  Required Qualifications
  • Education:
    
    High School Degree or equivalent.
  • Licensure: N/A
  • Experience:
    
    2 years prior Revenue Cycle Experience preferred, or meets position specific responsibility and duties.
  • Certification/Registration: N/A
  • Other Skills and Knowledge:
    Prefer the following:
    Intermediate to advanced Microsoft Word and Excel. Expanded Epic knowledge with basic report writing. Ability to collect and analyze data. Excellent communication, customer service and problem solving skills required.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.