Emergency Roadside Tow Driver

Why Work For Us?

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays.
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leveraging sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• Education & Training: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training; vocational technical automotive training/certification or equivalent experience (Preferred)
• Must be at least 21 years of age; ASE (Automotive Service Excellence) Certification (Preferred)

• Works outdoors at vehicle sites when servicing vehicles
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls
• Works in all weather and all traffic conditions
• Vehicle recovery sites may be wet, messy and hazardous
• Service Providers are required to provide a photograph for identification purposes

#ERS – $27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives.