Coordinator, Operations

Coordinator, Operations – Breezeline

Location:

Grasonville, MD
Seniority Level: Entry level

Employment Type:

Full-time

This role provides critical administrative, logistical, and operational support across multiple systems within the Northeast Region (NH; VA; St. Mary’s, Maryland; Grasonville, Maryland; CT) to ensure efficient field operations and compliance. The diverse responsibilities of this position are essential for maintaining seamless workflows, accurate record‑keeping, and effective communication within the organization. This is a non‑salary (hourly) position that encompasses a broad spectrum of responsibilities integral to the daily operations and strategic objectives of the field operations teams.

The multifaceted nature of the role spans administrative, logistical, financial, and supportive functions, making it an indispensable asset for ensuring operational excellence.

• Vehicle and Fleet Management (Northeast):
  Manages all aspects of the Northeast Region fleet, working with our fleet partner, including staggered registration schedules, OSHA Boom Inspection coordination, individual DOT inspections, preventive maintenance scheduling, vehicle swaps, demand maintenance/tows, and vehicle safety checklist paperwork.
• Billing Support (Northeast- NH, CT, MD, DE, VA):
  Primary contact for Contract partner billing within the Region, handling reverse bill invoicing, monthly bonus incentives, and ensuring accurate financial transactions and vendor relations.
• Meeting Management and Coordination (Northeast):
  Coordinates monthly North East Operating Review deck creation, weekly staff meetings, quarterly all‑employee meetings, and region/system‑wide events such as holiday parties.
• Regional Administrative Support:
  Manages day‑to‑day administrative tasks for multiple areas, including ordering supplies, coordinating training, tracking onboarding, managing the NFT Daily SharePoint, and acting as the Northeast Safety Lead.
• Customer One View Management (N.E. Region):
  Facilitates weekly conference calls for customer One View issues, ensuring timely status updates, close‑outs, and accurate CSG and Ticket updates.
• Emergency Management Support (North East Region):
  Provides vital support during emergencies, coordinating travel, hotel arrangements, communications, and employee support.
• Project Support:
  Supports key operational projects such as the CPE Swap initiative, On‑Call Database, PNM‑FTE Productivity tracking, and Fiber Documentation.
• OpEx‑Cap Ex Management:
  Processes Travel and Expense Reports, oversees PO/REQ creation for small tool inventory, annual CLI flyover, safety footwear, incidental ordering, and Workday REQs, and meets regularly with Finance Manager.
• CPE Reconciliation Management:
  Manages CPE Reconciliation and coordination of tracking, acting as a warehouse coordinator for business partner equipment tracking.
• Operational Inventory Management:
  Maintains a comprehensive inventory of critical operational items such as COAX Field Meters, Fiber Optical Meters, OTDRs, TDRs, Headend Analyzers, and CLI Seekers, tracking quantity, assignment, serial numbers, and calibration dates.
• Employee Engagement and Support:
  Coordinates Employee days, celebrations, and maintains an open‑door policy for techs and peers; coordinates expressions of sympathy for employee family losses and organizes weekly, monthly, quarterly events to support a positive work environment.
• Performance Tracking and Reporting:
  Filters and shares tNPS results with contract partners and in‑house supervisors, creating and sharing weekly in‑house and contractor tech scorecards, and supporting roll‑up of critical data for performance evaluation and improvement.
• System Utilization (CSG + FSM):
  Utilizes CSG + FSM for moving customer appointment time frames, MR ticket creation/assignment, researching escalation tickets, OV's, and managing missing equipment.

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for Linked In Learning subscriptions for select colleagues

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at