Associate Manager, Field Service England; Field based

Associate Manager, Field Service New England (Field based)

As an Associate Manager, Field Service, you will lead a diverse team of Field Technicians to develop their individual talents while driving performance within Surgical Tech/ENT. You will manage projects and drive complex initiatives forward through effective communication with internal stakeholders.

• Lead a regional team of Field Service Technicians with a focus on development and professional growth.
• Manage metrics to measure the growth and performance of the internal team and authorized service providers.
• Champion data analysis to drive insights and decision‑making within a rapidly growing business.
• Drive complex initiatives aimed at improving operational performance, customer service and commercial partnerships.
• Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient.

• Bachelor’s degree required
• Minimum 6 years of relevant work experience with direct or indirect people leadership

• Vendor management experience preferred
• Experience with SAP, Salesforce, and Service Max or equivalent ERP/CRM/FSM
• Ability to effectively influence and communicate cross‑functionally

Salary range: $96,400 - $158,000. Bonus eligible and generally eligible for short‑term and long‑term financial incentives.

Benefits:

• Health benefits:
  
  Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits:
  
  Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance.

Location:

Concord, NH.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Other. Industries:
Appliances, Electrical, and Electronics Manufacturing;
Industrial Machinery Manufacturing; and Medical Equipment Manufacturing.