Client General Manager - Multinational

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Manager, Global Client Group is a strategic leader at Amex GBT, reporting/supporting to the Director of Client Management in owning the client relationship. This person is responsible for managing the execution of our client servicing strategy for a portfolio of account(s). The Manager, Global Client Group is an innovative leader, strategic thinker with a focus on analytics, operations, program optimization and building strong partnerships.

• Global point person for all client items and Develop strong partnership with the client

• Works closely with the Director ofGT Global Operations to resolve operations issues and opportunities

• Employ a consultative approach in driving partnership value for the client and Amex GBT

• Navigate within Amex GBT to drive value to the client.

• Differentiating and reinforcing Amex GBT’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.

  Deliver differentiated value to the client which leads to client satisfaction and retention

• Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other GBT internal partners

• Positively influencing the key client decisionなど through effective communication and strategic guidance.

• Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and strategic initiatives.

• Lead annual/quarterly global business reviews

• 5-10 year's global account/client management – travel industry experience

• Extensive customer/client facing experience globally

• Strong business and financial acumen and the proven ability to drive results and achieve targets are required.

• Strong influencing and consultative skills and change management ability

• Adept at learning new technology and strategic account planning experience

• Ability to identify business opportunities  

• Optimize customer experience and providing the customer value

• Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter expert.

• Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.

• Proven executive level presentation skills as well as organized, disciplined and responsive approach

United States

The US national base salary range for pulver is from

$88,200.00 - $

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills um knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company Lewis Mae.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ()

Work and life:
Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning…