Senior CX Operations & Process Excellence Lead
Listed on 2026-10-09
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Business
Change Management, AI Business & Operations, Operations Management, Business Analyst
Coinbase, Inc. is seeking an Operations Excellence Senior Program Lead for the CX Operations Excellence team. You will own and optimize workflows, routing logic, and agent tooling across global sites to drive CSAT, retention, and efficiency.
The role collaborates with Product, Analytics, and WFM to scale programs and improve the Specialist experience. The position emphasizes governance, change management, and data-driven decision making, with a focus on AI-enabled improvements while maintaining
This is a strong opportunity to take on the Senior CX Operations & Process Excellence Lead role at Coinbase, Inc.
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This posting is for the Senior CX Operations & Process Excellence Lead role at Coinbase, Inc., based in Concord, NH, United States.
We are looking to fill the Senior CX Operations & Process Excellence Lead position at Coinbase, Inc. in Concord, NH, United States.
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