Teller​/MSR

Leadership Competencies

• Demonstrates Interpersonal Awareness & Skills – Effective communication, relationship building, teamwork, and creating a positive work environment as an individual leader.
• Embraces Change & Learning – Adaptability, continuous learning, and supportive growth for oneself and the team.
• Utilizes Critical & Creative Thinking – Innovative problem‑solving, initiative beyond immediate duties, sharing improvement opportunities, and challenging inefficient processes.
• Takes Personal Ownership – Accountability for performance goals, proactive collaboration, and self‑improvement as an individual leader.

Under close supervision of management, the Member Service Representative I focuses on identifying member needs and enriching members’ lives. The role includes routine transactions such as deposits, withdrawals, and payments while proactively offering additional products and services. The Member Service Representative I initiates high‑quality conversations to deepen member relationships and refers members for account opening, lending, and other cross‑sell opportunities as appropriate.

This role is the single point of contact responsible for developing and maintaining member relationships.

Location: Concord, NH

Pay: $19/hr + incentives

Hours: Full‑time

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance with established policies and procedures.
• Balance cash drawer/TCR and manage all transactions with accuracy, courtesy, privacy, and security.
• Fulfill members’ requests by providing outstanding services and problem resolution focusing on matching member needs to applicable products and services.
• Initiate conversations with members to deepen relationships and refer them for account opening, lending, and other cross‑sell opportunities.
• Perform all operational and procedural tasks associated with the role and assist branch staff with audits or other operational functions.
• Follow and adhere to the Credit Union’s attendance and punctuality policy.

• Effective communicator who engages members and builds relationships regarding products and services.
• Ability to prioritize tasks and demonstrate close attention to detail.
• Courtesy, tact, and diplomacy.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

• High school diploma or equivalent.
• 6 months of similar related experience as a teller, cashier, or in a member/customer service role.

Fully onsite. No alternative working arrangement is available.

• Student Loan & Tuition Assistance – Whether you’re paying off debt or going back to school, we help lighten the load.
• Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.
• Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.
• 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
• HSA/FSA Options – Save pre‑tax dollars for everyday health expenses.
• Discounted Pet Insurance – Because furry family members deserve care too.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges—available 24/7.

• Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
• Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
• Balanced Schedule – All branches close by 5 pm and on Sundays—no late nights or unpredictable shifts.

• Retail Sales Incentive Program – Earn more when you help members thrive.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – We invest in your development from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER