Customer Service Team Lead - Coaching, KPIs & Ops
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Success Management, Bilingual, Client Relationship Management -
Management
Client Relationship Management
The Cubic Corporation in Concord, NH seeks a Customer Service Lead to supervise a temporary CSR team and oversee customer interactions to meet KPIs and service levels. This role ensures accuracy, compliance, and smooth operations while coaching staff and coordinating performance reports.
Responsibilities include shift coverage (weekends/overnight), timecard approval, training needs identification, and escalation handling to deliver excellent customer service in a fast-paced environment.
We would love to welcome a new Customer Service Team Lead
- Coaching, KPIs & Ops to our group in Concord, NH, United States.
Consider building your career as a Customer Service Team Lead
- Coaching, KPIs & Ops at Cubic Corporation.
The Customer Service Team Lead
- Coaching, KPIs & Ops position in the Management & Operations, Sales field is open for applications.
We have an opening for a Customer Service Team Lead
- Coaching, KPIs & Ops in Concord, NH, United States within Management & Operations, Sales.
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