Loan Operations Representative

The Merrimack is seeking a talented and experienced Loan Operations Representative to join our team based out of Concord, NH. The successful applicant will have strong customer service and conflict management skills and be able to work quickly and efficiently in a changing environment. The incumbent provides support services as the Loan Operations Representative for the shared services organization, New Hampshire Mutual Bancorp (NHMB), the affiliate banks Merrimack County Savings Bank (MCSB), Meredith Village Savings Bank (MVSB), Savings Bank of Walpole (SBW), and the trust customer segment of New Hampshire Trust Company (NHTrust).

We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), paid parental leave, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team!

Hourly wage negotiable based on level of experience

Loan Operations Representative : $21.00 - $24.00

PRIMARY RESPONSIBILITIES:

• Responsible for handling a variety of inquires via phone and email
• Provides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined procedures
• Assists in servicing loans from open to close
• Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriate
• Performs periodic reviews of loan collateral to ensure applicable holds are in place
• Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected. Performs related core system maintenance
• Reviews loan billing statements and notices as appropriate
• Assists with the quality control review of imaged loan documents as needed

JOB REQUIREMENTS:

• A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience.
• Proven strong customer service and communication skills, both verbal and written
• Strong personal computer skills, including working knowledge of Microsoft Office products
• Working knowledge of related loan regulations
• Must possess analytical thought process for problem solving
• Experience working with core operating systems is required, Jack Henry Silverlake preferred

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, and a financial advisory and trust company, NHTrust.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.