Patient Care Coordinator|Dental Office|Concord|Per diem

Applicant:
Patient Care Coordinator (Dental Office) – Concord – Per diem

Per diem position covering 3–4 days per week, hours between 8–5 pm, flexible. Permanent position year round. Under general supervision of Practice Administrator / Practice Manager or Assistant Practice Manager.

Primary access point for patients and families, responsible for timely, efficient, compassionate customer service.

High School degree or GED required; must pass annual registration competency exam.

None required.

• Proven customer service experience.
• Knowledge of medical office operations: scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, DNV standards.
• Familiarity with medical terminology preferred.

• Greets and assists patients; secures signatures and follows CHMG policies.
• Obtains and verifies insurance and demographic information; makes collection attempts and provides education on available resources; reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information, creates and maintains medical records.
• Processes and routes incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms, or reschedules patient appointments; works Televox Reports daily; promotes Patient Connect enrollment.
• Distributes mail, faxes, and electronic documents; receives, tracks and educates patients on form completion requests.
• Supports a culture of “yes” in support of a patient‑centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects; coordinates multiple aspects of projects, events, and complex activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

• Regularly lift, carry or push/pull less than 10 lb; frequently up to 10 lb; occasionally up to 20 lb.
• Perform fine motor and repetitive motions, hear, reach, sit, speak, bend, walk; occasionally kneel, squat, stand.
• Require color vision, depth perception, far vision, near vision, peripheral vision.
• Occasionally exposed to airborne pathogens; noise level usually moderate.

Entry level

Part‑time

Health Care Provider