Room Attendant

Room Attendant

The Double Tree by Hilton is looking for a meticulous and dedicated Room Attendant to join our housekeeping team. As a Room Attendant, you will play a key role in maintaining our guest rooms and ensuring they are clean, comfortable, and inviting. Your attention to detail and passion for cleanliness will contribute to our goal of providing a superior guest experience.

The Room Attendant is responsible for ensuring high levels of guest service and satisfaction by cleaning and supplying rooms, laundry, and public areas.

Essential Duties and Responsibilities

• Provide top-quality service and meet guests' needs
• Thoroughly clean all assigned guestrooms to include: changing linens, making beds, dusting, vacuuming, scrubbing, washing, and replenishing supplies
• Thoroughly clean public space, work areas, and storage areas
• Maintain room quality based on hotel and brand standards
• Follow standard procedures for acceptance and security of guest lost and found items
• Ensure master keys and the located guestroom keys are properly secured
• Ability to work well with a diverse group of people

Additional Duties

• Attend monthly department meetings
• Complete projects as determined by management
• Assist other coworkers and departments when necessary
• Actively seeks out other tasks when current work is complete
• Participate in ongoing education and training
• Other duties as assigned

Requirements

Essential Behavior Requirements

• Customer Service:
  Displays a professional sense of urgency when communicating and interacting with guests and coworkers in a way that exceeds the guest's wants and needs.
• Communication:
  Actively listens to guests and associates (viewing the situation from the guest's perspective) and works together to solve the problem through effective communication.
• Problem Solving:
  Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed
• Quality:
  Work "product or service" is free of errors and exceeds customer expectations.

Minimum Qualifications

• Education or Experience - No prior experience or education is required.
• Language Skills
  - Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules and memos.
• Mathematical Skills
  - Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
• Reasoning Ability
  - Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.

Physical Requirements

• Non-slip shoes are recommended
• Ability to pass pre-employment drug test and background check
• Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, crawling, stooping, handling and seeing
• Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
• Inside environmental conditions protected from weather conditions but not necessarily from temperature changes. Potential exposure to paint, solvents, cleaning chemicals and/or fumes