Program Administrator

As a Program Administrator, you report to the Program Manager for your region of The Overwatch Foundation. In this capacity, you are responsible for supporting the administrative activities of various programs, ranging from qualifying and educating customers on the various programs they are eligible for through to scheduling all their engineering activities (e.g., assessment, deployment, internal and external orientation meetings), managing all the project management tooling and program documentation throughout every step and while accurately representing our mission and values.

This is a dynamic, customer-facing and customer-serving role that will include travel throughout New Hampshire at least weekly to meet our customers in their work spaces. Ideal candidates enjoy working with customers from diverse backgrounds and experiences (primarily in the municipal space), strong drive and ability to work on multiple initiatives simultaneously by leveraging various project tracking tools, superb data entry and customer organization skills, and love of working on a small, mission-oriented team.

Program Manager

Not applicable

• Collect and maintain detailed customer profiles and onboarding records using company tools (e.g., Hub Spot, Jira) to ensure accurate program reporting.
• Lead or contribute to IT project planning, scheduling, and forecasting for assigned programs to meet scope, schedule, and budget requirements.
• Assist in planning, scheduling, and forecasting for assigned programs and related projects to support compliance and achievement of program metrics.
• Collaborate with engineering team to translate business requirements into actionable technology project plans and deliverables.
• Oversee system integrations, data management tasks, and deployment timelines to ensure alignment with program objectives.
• Collaborate with the Assess and Deploy teams to oversee and enhance customer success.
• Participate in on-site meetings and briefings with customers, government officials, and vendors as needed.
• Maintain and support reporting requirements for state and federal grant programs.
• Prepare and deliver weekly updates, summarizing project status, challenges, resource needs, and overall progress.
• Support customer engagement throughout the program process, ensuring timely movement through program phases, and addressing barriers to participation.
• Monitor customer engagement and backlog to identify risks or opportunities affecting program success.
• Translate complex technical or cybersecurity concepts into clear language for diverse stakeholders to promote program adoption and community resilience.
• Enforce company branding standards for equipment and clothing during on-site work.
• Contribute to the delivery of outward-facing deliverables which include reports, website updates, email newsletters, or Linked In.
• Support efforts in both customer and technology partner communication and relationship building.
• Communicate technical cybersecurity best practices in clear, accessible terms to both technical and non-technical stakeholders to encourage adoption and resilience.
• Adapt to process or project changes while maintaining effective communication and a focus on program goals.
• Perform other duties as assigned by the Program Manager or program leadership.

• Minimum of 5 years of experience in project management or program administration role.
• Mastery of project tracking tools like Hub Spot and Jira, as well as with the Microsoft Office Suite to support document/presentation creation and data analysis.
• Certified in Cybersecurity by ISC2 required (you will be required to pass this upon hire if not already complete).
• PMP, PRINCE2, or equivalent project management certification strongly preferred.
• Ability to pass a CJIS Level 4 Background Check and Passing Test Score with NH State Police.
• Enthusiasm for working with diverse communities and a genuine passion for mission-driven work.

Hybrid with primary office in Concord, NH, requiring at least 2 days/week working with teammates in Concord and customer engagement at least weekly throughout New Hampshire.

$70,000 - $100,000 based…