Privacy & Ethics Lead

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The Privacy & Ethics Lead monitors compliance in accordance with government regulations relating to the Health Insurance Portability and Accountability Act (HIPAA). This critical role is responsible for ensuring organizational compliance with evolving privacy regulations—particularly the Telephone Consumer Protection Act (TCPA)—and other emerging standards in data protection and automated technologies. As a trusted advisor across the enterprise, the Privacy Lead will ensure privacy principles are embedded within Humana’s systems, processes, and organizational culture, with a focus on monitoring, implementing, and operationalizing privacy compliance throughout our enterprise.

The Privacy & Ethics Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Privacy & Ethics Lead will research and coordinate the implementation of specialized and technical privacy information, including HIPAA’s transaction, privacy, and security standards. The Lead may also serve as a resource for HIPAA-related issues for affiliates. Serving as a connector between compliance, business operations, IT, and member-facing functions, the Privacy Lead ensures compliance with evolving regulations such as TCPA, as well as requirements for cookie tracking, automated technologies, and digital communications.

The role provides executive advice on functional strategies, exercises independent judgment on complex issues, and operates with minimal supervision.

• Monitor existing and upcoming privacy and data protection regulations, with emphasis on TCPA and automated communication technologies.
• Assess regulatory impacts on business operations and develop implementation plans in partnership with affected business areas.
• Advise cross-functional teams—including Legal, Marketing, IT, Product, and Operations—to ensure compliant process and technology design.
• Implement and maintain enterprise privacy policies, procedures, and governance frameworks.
• Partner with business areas to assess risks, design controls, and validate implementation effectiveness.
• Oversee privacy compliance for cookie management, tracking technologies, and automated communication tools across member and provider platforms.
• Develop and implement advanced compliance and performance reporting dashboards using Power BI and other analytics tools.
• Define and monitor key privacy metrics and risk indicators to support executive visibility and informed decision-making.
• Create automated and auditable reports
• Develop and deliver enterprise-wide privacy training programs, fostering a culture of privacy awareness and accountability.
• Support ongoing knowledge transfer to sustain privacy compliance processes across business functions.
• Serve as a subject matter expert on TCPA and automation technologies.

• Bachelor’s degree
• Seven or more years of experience in privacy, compliance, or data governance
• Proven history of collaborative work across the enterprise
• Strong verbal and written communication skills
• Comfort interacting with senior leaders
• In-depth knowledge of privacy laws and regulations, including TCPA, CCPA/CPRA, and cookie/automated technology frameworks
• Experience with Power BI or similar analytics and compliance reporting tools
• Innovative and analytical thinking skills
• Strong collaboration skills and ability to engage cross-functional stakeholders
• Excellent communication, documentation, and presentation abilities
• Demonstrated working experience with Microsoft Office products
• Manages workload efficiently and independently, setting priorities and meeting deadlines with minimal oversight

• Graduate or advanced degree
• Privacy certification (e.g., Certified Information Privacy Professional (CIPP/US), Certified Information Privacy Manager (CIPM), or Certified in Healthcare Compliance (CHC))
• Familiarity with digital engagement technologies, including CRM, text messaging, cookies, and web tracking tools

Interview Format

As part of our hiring process for this opportunity, we will be…