Print​/Mail​/Scan Associate

Print/Mail/Scan Associate General Information

City

Boston, Manchester, Nashua, Providence, Springfield, Warwick, Worcester

State/Province

Massachusetts, New Hampshire, Rhode Island

Country

United States

Department

DELIVERYACCOUNTOPERATIONS

Date

Thursday, December 4, 2025

Working time

Full-time

#

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERYACCOUNTOPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

33,360

Annual Base Salary Maximum

66,720

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers () , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers () .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at  .

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

• Manage equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and act as point-of-contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployment
• Monitor consumables, parts inventory, and order fulfillment
• Coordinates device installations, moves, and decommissions
• Maintain service reporting tools and generate regular client-facing reports
• Integrate and operate within client ticketing/helpdesk systems
• Collaborate with service teams and escalation major incidents as needed
• Must be proficient in Production Print and ideally have experience with Baltoro, iGEN, Nuvera, Iridesse and Prime Link
• Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients.
• Execute Production Print responsibilities such as:
• Work with Free Flow Make Ready or Free Flow Core to setup print jobs
• Working knowledge of FIERY
• Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices

• Prior experience managing a print or equipment fleet environment
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred
• Experience with software/server administration and configuration
• Proficient in Microsoft Office, basic networking, and device troubleshooting
• Strong organizational skills, customer service mindset, and communication abilities

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development with regular reviews and improvement plans
• Adherence to client compliance and training programs (e.g., HIPAA, security)

• Competitive…