Chief Operating Officer

Base pay range

$/yr - $/yr

The Boys & Girls Clubs of Central and Northern New Hampshire is a dynamic organization that currently supports 200 staff working in 30 Early Childhood and Out of School Time programs with a large geographic footprint. The COO serves as a member of the Executive Leadership Team and is responsible for overseeing the ongoing operations and procedures of these programs as they align with the organization’s mission and strategic plan.

Ongoing review, modification, and implementation of priorities, processes, and standards as the organization grows are keystones of the COO’s role. While the COO reports directly to the CEO and collaborates with the Executive Leadership Team, the COO works under minimal supervision with extensive latitude for initiative and independent judgment.

• To collaborate with the CEO to support the organization’s vision, mission, and operations strategies.
• To translate vision and strategies into actionable steps.
• To implement organization-wide goals and performance targets.
• To coach, develop, and support the BGC Area Managers team and Site Directors.
• To work in partnership with all BGC department leaders.
• To ensure compliance with the NH Child Care Licensing and the Boys and Girls Club of America policies and regulations at all sites.
• To maintain and build community relationships and partnerships.

• Provides effective communication in interpreting and articulating key decisions, policies, and major developments.
• Creates regular opportunities for all staff to give feedback on program operations.
• Promotes and guides all staff in following the vision and mission of the BGC.
• Works with Area Managers and the Human Resources department in developing recruiting, onboarding, and retention strategies to guide direct service staff in professional growth.
• Identifies strengths and areas in need of improvement at each program site and provides appropriate support in order to achieve the expected level of high‑quality programming.
• Leads the program management team to becoming a high‑performing team.
• Manages the performance of staff in achieving goals, providing coaching and other support as needed.

• Oversees program development to ensure the needs of families are being met.
• Works with staff, site directors, center directors, and area managers to ensure that programs are maintaining enrollment capacity as determined by appropriate staffing and adherence to BGCA safety guidelines and NH Child Care Licensing rules.
• Ensures that the organization’s cultural DNA code is maintained and incorporated into everyday operations including evaluations and the acquisition of new programs and service sites.
• Ensures all programs reflect the mission of the Boys and Girls Club, in terms of programming, appearance, safety, family relationships, and the organization’s DEI policies.
• Participates with the Executive Team in updating internal policies and procedures annually and as needed, as required by NH Child Care Licensing and Boys and Girls Club of America.
• Collaborates with the Director of Operations to ensure that facilities are maintained in a condition that promotes efficiency, health, comfort, and safety for youth, families, and staff.

• A bachelor's degree from an accredited college or university is required; a master's degree is preferred.
• A minimum of five years of experience in operational/administrative management in a nonprofit agency.
• Demonstrated experience in operations management and planning with previous experience overseeing human resources, day‑to‑day operations, agency policies and procedures, contracts, and risk management.
• Thorough knowledge of the mission, objectives, policies, programs, and procedures of Boys & Girls Club; the principles and practices of managing nonprofits; and resource development activities and sources of funding.
• Depth of experience in successfully managing teams through supervision, recruiting, developing, and retaining personnel.
• Strong communication skills, both verbal and written.
• Ability to set clear goals, manage multiple tasks, and develop solutions to problems with limited…