Senior Manager, Program Design and Operations Strategy, Cardiometabolic Solutions

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

We have an outstanding opportunity for a highly driven and organized leader to join our Healthspire Payor Solutions Product team focusing on Cardiometabolic products.

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates a configurable collectionof products, programs, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management. We use technology-enabled population identification based on multisource data integration – medical claims, pharmacy claims, lab data and patient inputs– for applying evidence-based opportunities and an omnichannel, next best action approach.

Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one‑on‑one patient connections. Our solutions deliver a highly engaging digital and virtual care experience for patients helping them improve their health outcomes.

We are seeking an agile and strategic Senior Manager, Program Design and Operations Strategy, Cardiometabolic Solutions to join our Product team to lead and shape the future of our cross‑portfolio condition management programs. As a Senior Manager, you will be responsible for designing and managing the delivery of patient care programs in the cardiometabolic space. You will collaborate with Clinical Operations, Medical Affairs, Legal, Data Science, and others to design and manage highly scaled patient‑facing components across our cardiometabolic product portfolio.

You will work with data to understand how product engagement is performing and design and deliver enhancements that drive strong clinical outcomes, program engagement, and improve patient experience. In this role you will be responsible unpack complex opportunities, quantify and prioritize them, and lead groups of diverse stakeholders to deliver on your objectives.

• Independently leading dozens of partners across Clinical Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new program designs and enhancements
• Partner with Marketing, Sales, and Account Management to communicate program performance and our product roadmap
• Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact
• Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life
• Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows
• Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance
• Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans
• Leverage data‑driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement
• Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement

This job might be for you if:

• You are passionate about working on products that have a meaningful impact to our clients and patients, truly helping people on…