Reservation & Engagement Coordinator

The purpose of this position is the comprehensive management of all reservations for the Parks & Recreation department. The position will serve as the primary point of contact for all indoor and outdoor facilities reservations and is accountable for a wide array of administrative and public engagement tasks.

• Facilitates, manages, and communicates all reservations and special event requests.
• Enforces departmental fees, charges, rules, regulations, and Certificate of Insurance (COI) requirements.
• Monitors co-sponsorship requests, the 501c3 process, and revenue sharing agreements.
• Coordinates with the Administration Division to market facilities, programs, and events.
• Manages overall public engagement efforts, including social media posts, newsletters, and website updates.
• Partners with the Public Affairs department for the dissemination of City-wide communications.
• Coordinates rentals for various facilities, including shelters, community rooms, and athletic fields.
• Manages contracts, co-sponsorship agreements, public events, permit requirements, and the Certificate of Insurance (COI) process.
• Collaborates with various departments Buildings & Grounds, Human Resources - Risk, and Police Department) to ensure seamless operations of public events.
• Ensures all required documentation, licenses, and permits are obtained and maintained, with a consistent review of fees, processes, rules, and regulations for updates

• Performs other similar duties as required.

• Customer service principles and practices
• Strong understanding of social media platforms and website management
• Ability to work independently and as part of a team.
• Marketing concepts and principles

• Possession of or ability to obtain Cardiopulmonary Resuscitation/Automated External Defibrillator (CPR/AED) & First Aid Certification within six (6) months from date of hire. Failure to obtain within 6 months from hire date may result in termination.
• Valid North Carolina Driver’s License.

PLEASE NOTE:

Applicants must meet the City’s criteria for an acceptable driving record.

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling and kneeling, pushing/pulling, climbing, vision, foot controls, balancing, bending, crouching, hearing, twisting, talking.
• Light Work:
  Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly and/or walking or standing to a significant degree.
• Incumbents may be subjected to wetness and/or humidity.