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Customer Service Manager
Job in
Concord, Cabarrus County, North Carolina, 28025, USA
Listed on 2025-12-02
Listing for:
Kanthal AB
Full Time
position Listed on 2025-12-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Concord time type:
Full time posted on:
Posted 26 Days Agotime left to apply:
End Date:
January 20, 2026 (30+ days left to apply) job requisition :
R0039842
** Location
* * Concord, United States of America
** Sales Customer Service Manager
***
* Location:
** Concord, NCKanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs.
** Your Role
** As
** Sales Customer Service Manager**, you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction.
Key responsibilities include:
* Provide post-sale customer service via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints)
* Support the sales team in achieving objectives and improving efficiency and customer satisfaction
* Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams
* Plan, direct, supervise, and evaluate workflow, recommending operational improvements
* Make hiring decisions and conduct performance appraisals
* Ensure the customer service team operates effectively and meets sales and profitability targets
* Maintain compliance with local legislative frameworks
** About You
** You bring a strong customer-centric mindset and leadership experience. Ideally, you have:
* A bachelor’s degree in business, communications, or a related field
* 5+ years of experience in customer service or sales support, preferably in industrial or technical sectors
* Experience managing teams and improving operational processes
* Fluency in English; additional languages are a plus
* Strong interpersonal, problem-solving, organizational, leadership, and communication skills
** What You Can Expect From Us
*** A supportive and inclusive work environment where every individual is valued
* Opportunities for growth and development within an industry that never stands still
* Competitive salary and benefits package, including: + Hourly or annual pay options + Sign-on and relocation bonuses + PTO aligned with Sandvik policy + Internet and cell phone allowances + Sales commission plans + 401(k) employer contributions + Performance-based bonuses + Tuition reimbursement
* Flexible office options, including the possibility to work from home
* A commitment to safety and a zero-accident environment
** Additional Information
** This position is based in
** Concord, North Carolina, USA**. Travel may be required depending on business needs.
Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world’s largest and most exciting projects. Learn more at and
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