Telecommunicator

Essential Duties and Responsibilities

• Dispatches police, fire, and after-hours public works personnel for service while monitoring multiple radio channels and calls.
• Processes emergency and non-emergency calls determining the proper response and priority based upon the provided information, enters information into database accurately and quickly fulfills the requests of emergency service departments.
• Maintains records, files, and logs; enters a variety of information into databases and/or spreadsheets; prepares related reports.
• Operates a variety of communications systems and platforms to facilitate effective information sharing across multiple channels.
• Demonstrates the ability to make quick, accurate decisions under pressure while maintaining professionalism and composure in high-stress situations.

• Performs other similar duties as required

• Customer service principles
• Modern office equipment
• Applicable local, state and federal laws, rules, and regulations

• Valid North Carolina Driver's License
• Possession or ability to obtain Division of Criminal Information (DCI) Certification within one hundred-twenty (120) days from date of hire. Failure to obtain within 120 days from date of hire may result in termination.
• Possession or ability to obtain Sheriff Standards Certification within twelve (12) months from date of hire. Failure to obtain within 12 months from hire date may result in termination.

PLEASE NOTE
:
Applicants must meet the City criteria for an acceptable driving record.

• Positions in this class require: fine dexterity, sitting, handling, vision, hearing, twisting, talking.
• Sedentary Work:
  Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.