Patient Services Coordinator III

What We Offer

Novant Health Lakeside Primary Care Afton Village clinic is seeking a Full‑Time Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections; scheduling patient appointments in a timely and accurate manner; verifying patient charges in an electronic system, rechecking insurance information, scheduling return appointments if appropriate and collecting balances due;

running appropriate daily close reports and reconciling all cash, checks and credit card charges received each business day; verifying charges in the charge audit work queue and correcting errors before releasing charges; completing individual and/or practice reconciliation reports including bank deposit slips. Cross‑training is required in multiple administrative support functions.

• Complete accurate patient demographic and insurance information in system; greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to the patient medical record.
• Communicate any changes in demographic and insurance information to the appropriate areas; obtain updated patient registration signature with date and ensure that the form is added to the patient record; collect and enter co‑pay.
• Enter necessary patient demographics if new patient; verify information if established patient; choose appointment time based on patient request, physician/provider availability and urgency of appointment.
• Work within a team to achieve patient and team goals; share and initiate regular and professional communication with co‑workers; participate in regular staff meetings; work with team to identify opportunities for improvement and actively participate in the improvement process.
• Knowledge of medical office software for updating patient demographic information, posting charges, co‑pays, and scheduling patient appointments; require excellent verbal communication skills; be able to work with changing priorities; have excellent organizational, problem‑solving and critical‑thinking skills; be able to interact with individuals of all cultures and levels of authority.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional
  
  Skills Required:
  
  Knowledge of medical office software for updating patient demographic information, posting charges, co‑pays, and scheduling patient appointments; require excellent verbal communication skills; be able to work with changing priorities; have excellent organizational, problem‑solving and critical‑thinking skills; be able to interact with individuals of all cultures and levels of authority; require the ability to maintain confidentiality; be able to function as part of a team;
  
  possess initiative; basic medical terminology required (knowledge can be obtained through formal classes or work experience); high level of working knowledge of EPIC systems; detailed knowledge of multiple payor billing requirements; familiarity with coding requirements for practice specialty.
• Additional Skills Preferred:
  Proficient in use of all computer software utilized in practice.

• Competitive benefits package
• Career advancement opportunities
• Clinical and non‑clinical positions available
• Tuition reimbursement
• We are an Approved Public Student Loan Forgiveness organization!

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

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