Campground Front Desk Supervisor

Campground Front Desk Supervisor

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Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams.

• Assist in the coordination and placement of front‑line staff; oversee operation of front‑line front office staff and ensure excellent guest service while maintaining productivity.
• Monitor guest service through routine audits and take appropriate action; ensure guest check‑in is maintained in a friendly and timely manner; assist in coordination and execution of cottage and RV space availability.
• Answer guest questions, resolve complaints, give verbal direction and assistance to guests, and ensure quality guest service is provided; display a positive attitude about the resort and division to all associates.
• Ensure department and resort policies (wardrobe and grooming policies, safety procedures, and quality standards) are upheld daily.
• Provide break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines; support resort execution of time and attendance requirements in accordance with position expectations.
• Assist Front Office Manager with guest supply inventory and product ordering as necessary.
• Perform other duties as assigned.

• Ability to work nights, weekends and holidays if necessary.
• Work with and lead a small team of associates responsible for the check‑in/out procedures and reservation process of the resort, contributing to a positive experience of hundreds of guests daily.

• Mid‑Senior level

• Full‑time

• Management
• Industries:
  Hospitality, Food and Beverage Services, and Restaurants