Epic User Access and Provider; SER

ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED.

• Process and fulfill Epic user access requests, including account creation, modifications, deactivations, and role changes.
• Assign and maintain security templates, user roles, and access levels based on job responsibilities, adhering to least privilege and segregation of duties principles.
• Coordinate Epic security audits, access reviews, and monitor for inappropriate or excessive permissions.
• Support onboarding and offboarding processes, ensuring timely updates to Epic access based on employment status, role changes, and facility requirements.
• Ensure all access requests and configurations align with HIPAA, state IT security policies, and organizational standards.
• Participate in internal and external audits, providing reports and documentation as required.
• Identify and report security risks or access anomalies to the IT Security & Compliance Manager.
• Serve as the primary point of contact for Epic access issues across 13 facilities, partnering with HR, Clinical Informatics, and department leadership.
• Respond to incidents and service requests related to Epic user access in Service Now, escalating complex issues as needed.
• Support Epic go-lives, upgrades, and maintenance events by ensuring accurate and timely access provisioning.
• Maintain accurate records of all Epic access requests, approvals, and changes to support audit readiness.
• Generate reports on user access, role utilization, and permissions for compliance, operational reviews, and process improvements.
• Develop and maintain documentation, including standard operating procedures (SOPs), training materials, and knowledge base articles for Epic security processes.

• Certified by Epic in Security and Security Coordinator
• 3
• Years
• Understands the Epic software security structures, including user profiles, roles, and security classes.
• 3
• Years
• Understanding of concepts of confidentiality and data security
• 5
• Years
• Security administration experience
• 5
• Years
• Problem Solving, Collaboration and Customer Service
• 5
• Years
• Oral and Written communications
• 5
• Years
• Ability to identify and elevate issues and mitigate identified risks.
• 5
• Years
• Health information technology experience
• Highly desired
• 0
• State government experience
• Nice to have
• 0