Repair Operations Supervisor

Repair Operations Supervisor Job Description Summary

The Repair Operations Supervisor is responsible for supervising all aspects of a multi-modality/multi-OEM repair department that supports multiple business units of the Avante Health Solutions organization. In addition to leading a productive team of technicians in parts repair the Repair Operations Supervisor also plans and coordinates the activities to support and maintain advanced repair programs that sustain the needs of the organization and provide opportunities to capitalize on new solutions.

• Supervise technicians and assign daily tasks to ensure workflow is completed on time.
• Monitor repair activities, ensuring work meets established procedures, quality standards, and deadlines.
• Conduct employee performance reviews and drive accountability for processes and procedures.
• Track inventory usage and report shortages or issues to the Director of Repair Operations.
• Support prioritization of repair projects in alignment with departmental goals.
• Provide guidance and coaching on repair processes, testing, and troubleshooting.
• Document and maintain repair processes and standard operating procedures.
• Monitor compliance with ISO 13485:2016 standards and the Company’s Quality Management System.
• Maintain accurate records of work orders, productivity, and repair activity.
• Serve as the communication link between technicians and management.
• Identify and report opportunities for efficiency or process improvements.
• Promote a safe, professional, and collaborative work environment.
• Perform other related duties as assigned.

• 2-year degree in Electronics or equivalent experience required
• 2 to 4 years of supervisory experience in an operational environment required

General: Exceptionally strong analytical, managerial, and problem-solving skills. Strong ability to strategize, implement and retain effective business relationships. Exceptional ability to speak and write effectively in a business environment. Ability to maintain an elevated level of accuracy in preparing and entering data. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to detail required.

Ability to work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty, and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity.

Technical: Requires knowledge and understanding of medical diagnostic imaging equipment. Requires utilizing precision tools to troubleshoot, diagnose, and repair medical diagnostic imaging systems and parts. Effective use of Enterprise systems, email, search engine, Internet; ability to effectively use Microsoft Products:
Outlook, Word, Excel, Teams; ability to use and understand Enterprise Resource Planning (ERP) software and to use or learn specific software needed to improve productivity.

Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write effective, collaborative correspondence. Capacity to read through policies, reporting, and compliance requirements. Ability to speak effectively with customers and employees of the organization.

Math & Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables. Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, and volume; ability to apply algebraic concepts. Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative.

Ability to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment. Capacity to reach with hands and arms for at least 1/2 of the normal work shift. Ability to climb stairs, lift, carry, or otherwise move up to 100 lbs. while…